Shipping & Returns

General Shipping Information

We understand the excitement of receiving your order promptly. Our team is dedicated to ensuring your packages reach you in a timely manner. Here's what you need to know about our shipping process:

  • Order Processing:

    • Orders placed on weekdays before 12pm ET are typically shipped out the same day.
    • Weekend orders will be processed on the following business day (excluding Holidays).
  • Shipping Times:

    • Free Shipping (U.S. Orders): Expect your order to arrive in approximately 5 business days once it leaves our facility.
    • Expedited Options: Need your package sooner? We offer expedited shipping options for an additional charge. Explore these choices during the checkout process.

 

Return Policy

At Immune Health Basics, we stand behind the quality and effectiveness of our products. We are committed to providing our customers with high-quality products that support their immune health. Your satisfaction is our priority.

For purchases made directly through our website, we offer an unconditional, 30-day, 100% money-back return policy. If you find yourself unsatisfied with your purchase, contact us within 30 days of receipt, and we will facilitate the return process. Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure the safe return of the product.

If you've purchased our products from an Authorized Reseller, please follow their return policy.

 

Return Policy Details:

  1. Eligibility for Returns:
    • To be eligible for a return, the item must be unused, unopened, in its original packaging, and purchased through our website immunehealthbasics.com. (If you purchased Immune Health Basics products from an Authorized Reseller, please contact them for a refund.)
    • Returns must be initiated within 30 days of the purchase date.
  1. How to Initiate a Return:
  1. Return Shipping:
    • Customers are responsible for the cost of return shipping.
    • We recommend using a trackable shipping method to ensure the safe return of the product.
  1. Refund Process:
    • Once we receive the returned item and verify its condition, we will process the refund.
    • Refunds will be issued to the original payment method.
    • Please allow 5-7 business days for the refund to reflect in your account.
  1. Damaged or Defective Items:
    • If you receive a damaged or defective item, please contact Customer Service immediately. We will provide instructions on how to return the item or arrange for a replacement.
  1. Cancellation Policy:
    • Orders can be canceled within 24 hours of purchase. Please contact Customer Service to cancel an order.
  1. International Returns:
    • International customers are responsible for all return shipping costs, duties, and taxes.

 

Contact Information: For any questions or concerns, please contact our Customer Service team at shop@portalspharma.com or call +1 (908) 505-5181 or 888-676-9678.

Thank you for choosing Immune Health Basics. We appreciate your trust in our products, and we are dedicated to ensuring your satisfaction with every purchase.